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创奇学院 >营销 >客服话术 » 正文

客服安抚情绪话术300条,英文客服在线话术,广交会上客人问的20个最高频的问题以及如何用英文回答

客服话术 更新时间: 发布时间: 客服话术归档 最新发布 网站地图

以下是广交会上客人问的20个最高频问题以及如何用英文回答:

  1. What products do you offer? - 您提供哪些产品?

  • We offer a wide range of products including (product category). - 我们提供包括(产品类别)在内的各种产品。

  1. What is the minimum order quantity? - 最小订单量是多少?

  • The minimum order quantity varies depending on the product. Can you tell me what product you are interested in? - 最小订单量根据产品而定。您能告诉我您感兴趣的产品是什么吗?

  1. What is the price per unit? - 单价是多少?

  • The price per unit varies depending on the product and quantity. Can you tell me what product you are interested in and how much you would like to order? - 单价根据产品和数量而定。您能告诉我您感兴趣的产品是什么,以及您想订购多少吗?

  1. What is the delivery time? - 交货时间是多久?

  • The delivery time varies depending on the product and quantity. Can you tell me what product you are interested in and how much you would like to order? - 交货时间根据产品和数量而定。您能告诉我您感兴趣的产品是什么,以及您想订购多少吗?

  1. Do you have a catalog? - 您有目录吗?

  • Yes, we have a catalog. Would you like me to send it to you? - 是的,我们有目录。您想让我把它发送给您吗?

  1. Do you offer samples? - 您提供样品吗?

  • Yes, we offer samples for some products. Can you tell me what product you are interested in? - 是的,我们为某些产品提供样品。您能告诉我您感兴趣的产品是什么吗?

  1. What are your payment terms? - 您的付款条件是什么?

  • Our payment terms vary depending on the product and quantity. Can you tell me what product you are interested in and how much you would like to order? - 我们的付款条件根据产品和数量而定。您能告诉我您感兴趣的产品是什么,以及您想订购多少吗?

  1. What is your MOQ for OEM/ODM? - OEM / ODM的最小订单量是多少?

  • The MOQ for OEM/ODM varies depending on the product. Can you tell me what product you are interested in? - OEM/ODM的最小订单量根据产品而定。您能告诉我您感兴趣的产品是什么吗?

  1. Do you have any certifications for your products? - 您的产品有哪些认证?

  • Yes, we have various certifications for our products. Can you tell me what product you are interested in? - 是的,我们的产品有各种认证。您能告诉我您感兴趣的产品是什么吗?

  1. Can you provide OEM/ODM service? - 您能提供OEM/ODM服务吗?

  • Yes, we can provide OEM/ODM service. Can you tell me more about your requirements? - 是的,我们可以提供OEM/ODM服务。您能告诉我更多关于您的需求吗?

  1. What is the lead time for OEM/ODM orders? - OEM/ODM订单的交货时间是多久?

  • The lead time for OEM/ODM orders varies depending on the product and quantity. Can you tell me what product you are interested in and how much you would like to order? - OEM/ODM订单的交货时间根据产品和数量而定。您能告诉我您感兴趣的产品是什么,以及您想订购多少吗?

  1. Can you customize products according to my requirements? - 您能按照我的要求定制产品吗?

  • Yes, we can customize products according to your requirements. Can you tell me more about your specific needs? - 是的,我们可以按照您的要求定制产品。您能告诉我更多关于您的具体需求吗?

  1. What is your production capacity? - 您的生产能力是多少?

  • Our production capacity varies depending on the product. Can you tell me what product you are interested in? - 我们的生产能力根据产品而定。您能告诉我您感兴趣的产品是什么吗?

  1. What is your warranty policy? - 您的保修政策是什么?

  • Our warranty policy varies depending on the product. Can you tell me what product you are interested in? - 我们的保修政策根据产品而定。您能告诉我您感兴趣的产品是什么吗?

  1. Can you provide shipping services? - 您能提供运输服务吗?

  • Yes, we can provide shipping services. Can you tell me more about your specific needs? - 是的,我们可以提供运输服务。您能告诉我更多关于您的具体需求吗?

  1. What is your company's main market? - 您公司的主要市场是哪里?

  • Our company's main market is (market or region). - 我们公司的主要市场是(市场或地区)。

  1. What is your company's history and experience? - 您公司的历史和经验是什么?

  • Our company was founded in (year) and has been specializing in (industry) for (number of years). - 我们公司成立于(年份),并一直专注于(行业)(年数)年。

  1. What is your company's advantage over competitors? - 您公司相对于竞争对手的优势是什么?

  • Our company's advantages include (advantages), which help us to provide high-quality products and excellent service to our customers. - 我们公司的优势包括(优势),这有助于我们向客户提供高质量的产品和优异的服务。

  1. Can I visit your factory? - 我能参观您的工厂吗?

  • Yes, you are welcome to visit our factory. Can you tell me when you would like to come and how many people will be in your group? - 是的,欢迎来参观我们的工厂。您能告诉我您的团队有多少人吗?

  1. What is the price of your products? - 您产品的价格是多少?

  • The price of our products varies depending on the product and quantity. Can you tell me what product you are interested in and how much you would like to order? - 我们产品的价格根据产品和数量而定。您能告诉我您感兴趣的产品是什么,以及您想订购多少吗?

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